TOGERE Complaints and Appeals Policy

Version: 1.0.0
Effective date: [[S4]] June 14, 2026 June 14, 2026
Last update: June 14, 2026

Version control

1. Objective

This policy regulates the procedures by which users can report content, accounts, links, inappropriate behavior, moderation decisions and file appeals.

The goal is to ensure a safe, transparent and fair environment for the entire Togere community.

2. Principles of the complaints system

Accessibility

Reporting mechanisms will be easily available to users.

Good faith

Reports must be made honestly and responsibly.

Proportionality

The measures adopted will be proportional to the seriousness of the situation.

Confidentiality

The identity of the complainants will not be revealed publicly. [[S23]] Review

Revision

Decisions may be reviewed when there are reasonable grounds.

3. What can be reported

Illegal content

• Illegal activities.
• Fraud.
• Scams.
• Malware.
• Phishing.

Harmful content

• Harassment. [[S34]] Threats.
• Threats.
• Identity theft.
• Spam.
• Dissemination of misleading information.

Rights infringements

• Copyright.
• Image rights.
• Registered trademarks.
• Privacy.

Technical problems related to links

• Broken links.
• Misleading links.
• Suspicious redirects.

Any conduct contrary to the Togere Community Standards may also be reported.

4. Complaint channels

Reports may be made through integrated tools, report buttons, report forms, specific moderation tools or direct contact by email.

Email: rgpd@togere.com

5. Necessary information

To facilitate review, complaints should include where possible:

• Identification of the reported content.
• Corresponding link or reference.
• Reason for the complaint.
• Additional relevant information.
• Supporting documentation when applicable.

The absence of some data will not necessarily prevent the review.

6. Complaint processing

Complaints may be managed through automatic systems, human review or mixed systems.

Automatic systems may be used especially in cases related to malware, spam, dangerous links or abusive automated activity.

Human review will be applied when contextual analysis or specific assessment is necessary.

7. Provisional measures

When there are reasonable indications of risk for users, minors, technological systems or third-party rights, Togere may adopt preventive measures before completing the investigation.

• Hide content.
• Limit visibility.
• Disable links.
• Temporarily suspend accounts.

8. Resolution of complaints

Upon review, Togere may take no action, issue warnings, request modifications, limit visibility, remove content, suspend functionality, suspend accounts, or delete accounts.

The decision will depend on the severity and the information available.

9. Notification of decisions

Whenever possible and appropriate, the affected user will be informed of the measure adopted, a general explanation will be provided and the mechanisms available to request review will be indicated.

For privacy or security reasons, certain information may not be shared.

10. Right of appeal

Users may request a review when they consider that the complaint was incorrectly assessed, the measure adopted was erroneous, there is new relevant evidence or a technical error occurred.

11. Presentation of appeals

Appeals may be submitted through tools integrated into the platform or through communication addressed to rgpd@togere.com.

The appeal must reasonably identify the decision appealed, the reasons for disagreement, and the additional evidence or information available.

12. Appeal Review

Appeals may be reviewed by automated systems where appropriate, authorized personnel or teams specialized in certain types of claims.

The review may confirm, modify or revoke the initial decision.

13. Deadlines

Togere will attempt to resolve complaints and appeals within reasonable timeframes.

Times may vary depending on complexity, volume of requests, associated risks or need to obtain additional information.

A specific resolution period is not guaranteed.

14. Abusive complaints

It is not permitted to use the reporting system to harass other users, repeatedly submit false complaints, manipulate moderation or attempt to unfairly harm third parties.

Clearly abusive reports may give rise to action on the reporting account.

15. Rights claims

Claims related to intellectual property, image rights or registered trademarks may require additional documentation to verify the ownership of the alleged rights.

16. Record keeping

Togere may retain records related to complaints, appeals, decisions made and associated communications.

These logs will be used exclusively for security, moderation, legal compliance and internal process improvement.

17. Collaboration with authorities

When legally required or necessary to protect people or property, Togere may collaborate with the competent authorities.

18. Modifications to this policy

The Digital Resource Association may update this policy to adapt it to regulatory changes, operational improvements, evolution of the platform or new security risks.

Updated versions will be available in the app and on the official website.

19. Contact

For any questions related to this policy:

Digital Resource Association
CIF: G93670362

Email: rgpd@togere.com

Website: https://www.togere.com [[S14]] 20. Togere Commitment

20. Togere Pledge

Togere believes that transparency and the possibility of review are fundamental elements in generating trust.

Our goal is to maintain a complaints and appeals system that is balanced, accessible and respectful of the rights of all people involved.

Document: Togere Complaints and Appeals Policy
Version: 1.0.0
Owner: Digital Resource Association (CIF G93670362)
Contact email: rgpd@togere.com
Website: https://www.togere.com [[S14]] 20. Togere Commitment